Shipping

ORDER PROCESS

THE GILDED HOUR is based in Strasbourg, FRANCE, and all prices are in Euros €. Conversion rates may apply.

Once your order is placed, you will receive an order confirmation at the email address provided during checkout. It may take between 1 and 3 business days (excluding weekends and public holidays) to receive your tracking number and shipping confirmation. All customers are responsible for providing accurate shipping and billing information at checkout.

If incorrect information is provided, customers have a maximum of 2 days to contact us at hello@thegildedhour.shop.

NATIONAL/INTERNATIONAL SHIPPING

Currently, we only offer French postal services for deliveries. Domestically, the average delivery time is 3 business days. For Europe, the average delivery time is between 4 and 8 business days, and for international orders, it is between 1 to 4 weeks. The delivery time is an estimate and does not account for local disruptions such as extreme weather conditions or delays by the carriers themselves.

INTERNATIONAL DUTIES AND TAXES

THE GILDED HOUR IS NOT RESPONSIBLE FOR ADDITIONAL FEES THAT MAY BE CHARGED TO YOU.

International shipments may be subject to customs duties and import taxes upon delivery, determined by the destination country. If you decide to refuse the package or not pay the fees/duties, you are responsible for the initial shipping fees and the return shipping costs.

By placing an order and clicking the checkbox "I accept that I have fully read the FAQ, policies, and product description, and I understand that all sales are final" at checkout, you confirm that you have read and accepted The Gilded Hour's policies. If you have any further questions regarding your order, please email us with your order number in the subject line.