Return & Refund Policy

Please note that due to the nature of our second-hand items, the original packaging, including material information, is not available. Customers who may have allergies should be aware of the potential risk of allergic reactions. However, we carefully clean our products using alcohol-soaked wipes to ensure an effective cleaning process.

If you have questions regarding a specific product, please contact us by email at hello@thegildedhour.shop before placing your order.

As we specialize in the sale of vintage, second-hand, and repurposed jewelry, it is natural for the products to show signs of natural wear. All items are hand-selected, reworked, and inspected.

Shipping Time

Orders are generally shipped within 1 to 3 business days. Once shipped, you will receive a confirmation email with tracking information.

Return Conditions

We accept returns without any specific reason within 14 days from the date you receive your order. After this period, no return requests will be accepted.

Return shipping costs are your responsibility unless the error is on our part, in which case we will send you a return shipping label. Your return request should be sent by email to: hello@thegildedhour.shop.

Returns must be received in their exact original condition, in the original packaging, with proof of purchase.

After receiving and inspecting the item, we will confirm via email whether the return conditions have been met, and your refund will be processed within 7 days.

What happens if my item arrives damaged?

All watches are hand-packed and carefully inspected before shipping. Additionally, the photos presented on the site reflect their actual condition. If you believe the item was damaged after shipping, please contact me. I am not responsible for damages that occurred after the product was shipped, but we will try to find a solution to the issue.

Why are shipping fees not refunded on a return?

The shipping fees you paid were used to send the product. This amount covers part of the actual cost of shipping the item, with the remainder being covered by us, in order to offer affordable delivery rates, and is not marked up for profit. Therefore, it is non-refundable because the shipping service has already been provided.